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Customer Success Series
Learn how to develop an effective, logical retention, cross-selling, and up-selling plan that leverages your full set of skills, strategies, and mindsets.
Challenges
Transform Your Customer Success and Service Teams
Does your team struggle with:
- Conversing effectively with C-level execs to drive ROI and business outcomes.
- Upselling/cross-selling while providing free consulting to customers or prospects.
- Failing to ask the correct questions to unpick clients’ needs and find effective solutions.
- Lacking the sales or communications skills to grow accounts or deal with tricky customer service work.
- Inspiring renewals by overcoming price objections, handling pushback, and focusing on value over price.
Skills Development For Customer Success
Training programmes built for customer success professionals:
- Learn the tactics and techniques to effectively navigate questions and overcome objections.
- Create a mental framework for success.
- How to elevate Customer Success Managers to C-suite status.
- Discover the true meaning behind clients’ requests.
- Successfully manage relationships and communications.
- Lead efficient and productive meetings and conversations.
Customer Success Solutions for Customer Engagement and Support
Sandler UK helps salespeople and leaders elevate their selling power.
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Strategic Customer Care
Develop closer customer relationships, identify upselling and cross-selling opportunities, learn how to handle difficult people, and establish client loyalty by delivering an outstanding client experience.
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Dealing with Difficult People&Situations
Explore our proven techniques to prevent conflicts and solve problems that upset customers. This training focuses on the psychology of how people respond in hard situations and what you can do to manage them effectively.
Support Positive Mindsets and Beliefs
Go Beyond Skills Training
Identify Negative Beliefs
Identify the beliefs that hold you and your team back by restricting self-confidence and positive mindsets.
Unlock Yourself
Discover how to leverage your skills to provide the best possible service experience for your customers.
Elevate Productivity
Take your subconscious beliefs and thought patterns and reframe them to become more positive and productive.
Build Confidence
Instill healthy mindsets in employees across the business to help them become confident advisors and problem solvers that add value for customers.
Elevate Customer Success
Customer Success Insights
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Case Studies
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News & Press
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Articles